How to create a scenario in Journey Builder

How to add new scenarios in Journey Builder and create scenarios with journey blocks.

Added new Journey

On the default interface, select  + New Journey  → Popup window display:

Step 1:  Select Master Campaign.

  • Or Choose an available Master Campaign.
  • Or Create a new Master Campaign by following these steps:

Select  + New Master Campaign  → Popup window display screen → Fill in the new Master Campaign name, select the person in charge → Select  Save  or  Cancel.

Step 2 : Enter Journey name → Select  Continue  or  Cancel.

General operations to create scenarios

Step 1:  Create a scenario

  • To create a new scenario, click on the  Start new creation box  and  Continue  (as number 1);
  • To select an available scenario, click on the desired scenario and  Continue  (as number 2). You can click  Preview  (eye icon in the right corner) to see each script content.

Step 2:  Complete the script

General guidance:

  • Select the target profile set (number 1);
  • Drag and drop the content element blocks (number 2) into the script; edit/copy/delete component block (number 2a);
  • Check which content is missing/wrong information (number 3).
  • Select  Save Draft or Next Step  (number 4).
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