1. Overview

• Definition: Tracks Contact Form sync data in a streaming style, covering both processing history and real-time results.
• Benefits/Value: Quickly monitor form processing performance, catch errors early in the day, and track each data entity.
• Target users: System Admin and Data Engineer.

2. Terminology & Specifications

• Data Sync History tab — Day-by-day metrics for the selected filter period.
• Real-Time Report tab — Processing results as they come in, updated to the current moment.
• Chart views — Toggle between By Data Stream and By Entity.
• Entity breakdown — Profile, Ticket, and Oppty.

3. Prerequisites

• Previous article: Complete the Contact Form connector configuration.
• Permissions: Your Mobio account must have the INTEGRATION RBAC permission. See the RBAC permissions guide.
• Access Path: Go to Settings → Data Integration → Data Source → select the Contact Form connector → Report.
• Input data: The form has sent data to Mobio.

4. Implementation steps

4.1. Check the Data Sync History tab

• Open the Data Sync History tab.
• Select the sync time period.
• Check total records from the source, broken down by processing status: successful, failed, and pending.
• Check the daily performance chart.

4.2. Check details by day in history

• Switch to By Data Stream for an overall picture of processing.
• Switch to By Entity to see records broken down by Profile, Ticket, or Oppty.
• Check the daily detail table to compare processing rates.

4.3. Check the Real-Time Report tab

• Open the Real-Time Report tab.
• Track the processing chart by time of day.
• Check the timestamp panel to see when the first and most recent records came in.
• Break the same chart down by status and by entity.

5. Operational Rules & Use Cases

• If real-time data stops while history still shows records, check whether the form is still submitting correctly.
• If one entity has a high failure rate, switch to By Entity to isolate the error.
• When reconciling history against real-time, always compare the same day.

6. Frequently Asked Questions (FAQ)

• Q: Which tab should I use to monitor activity within the same day? 
  • A: Use the Real-Time Report to track incoming and processed records as they happen.
• Q: Why does the daily total differ from the real-time count at the same moment? 
  • A: The two tabs measure different windows — daily history vs. a live snapshot. Compare the same time window before concluding there’s a discrepancy.

7. Next Steps

Monitor & Manage Profile & Company Data