Web SDK Connector Report
A tracking SDK can quietly stop identifying customers or sending events without triggering any alert — by the time someone notices, days of behavioral data are already missing. The Web SDK Connector report tracks Profile and Event volume over time, so you can catch tracking issues before they affect your campaigns.
1. Overview
- Definition: Tracks Profile and Event data recorded from the Web SDK over time.
- Benefits/Value: Quickly assess tracking SDK quality, identity recognition, and event volume.
- Target users: System Admin, Technical Service and Data Engineer.
2. Terminology & Specifications
- Profile metrics: Total Profiles Recorded, Anonymous Profiles Identified, New Identified Profiles, Updated Identified Profiles.
- Event metrics: Total Events recorded.
- Daily chart: Data received and processed by day, switchable between Event and Profile.
- Time filter: today, yesterday, 7 days ago, 30 days ago, this month, last month, 90 days ago, custom.
3. Prerequisites
- Previous article: Set up the Web SDK connector and confirm it has recorded tracking data.
- Permissions: Your Mobio account must have the
INTEGRATIONRBAC permission. See the RBAC permissions guide. - Access Path: Go to Settings → Data Integration → Data Source → select the Web SDK connector → Report.
- Input data: Profiles or Event data have been recorded to Mobio.
4. Implementation steps
4.1. Set the time period
- Select a sync time filter.
- Check the most recent update time to confirm the data is up to date.
4.2. Monitor Profile metrics
- Check the total number of recorded Profiles.
- Check the number of Anonymous Profiles Identified.
- Check the number of New Identified Profiles and Updated Identified Profiles.
4.3. Track Event metrics
- Check the total number of Events recorded within the period.
- If there’s no data, check the filter period and the source configuration.
4.4. Analyze the daily chart
- Switch to the Event or Profile tab to see the matching metrics.
- Compare days with spikes or drops to zero to narrow down when to investigate.
5. Operational Rules & Use Cases
- If Profile volume rises but identification stays low, check the identity resolution flow on the SDK.
- If Event volume drops to zero for several consecutive days, check the SDK integration status on your website or app.
- Always compare the same time filter period when evaluating an increasing or decreasing trend.