1. Overview

• Definition: Monitors sync results from your source into Mobio, using a 3-level model: sync summary, sync session list, and session detail.
• Value: Helps System Admins track sync progress, reconcile recorded vs. processed record counts, and catch errors or data backlogs early.
• Users: System Admin, Technical Service.

2. Terminology & Configuration Parameters

• Sync Session: A sync session created when a Connector is turned on or run on schedule. The session ends when the connection is disconnected, completes, or fails.
• Record: Each line of data read from the source. A processed record doesn’t necessarily correspond 1:1 to a Mobio entity — one entity can have multiple records.
• Sync Status: The sync session’s status.
• Report level:
  • Level 1: Summary of sync results (Total Source Records/total processed records, total sync sessions).
  • Level 2: List of sync sessions that have run.
  • Level 3: Sync details by date and by entity within each session.
• Time filter: Today, Yesterday, 7 days ago, 30 days ago, This month, Last month, 90 days ago, Custom.
• Sync status filter: Awaiting processing, Syncing, Failed Sync, Sync Stopped, Sync Complete.

3. Prerequisites

• Related article: Complete Create Connector and Configure the data source for at least 1 entity.
• Permissions: Your Mobio account must have the INTEGRATION RBAC permission. See the RBAC permissions guide.
• Access Path: Go to Settings → Data Integration → Data Flow/Data Source → Sync Report.
• Input data: The sync process must have already run.

4. Reading the Sync Report

4.1. Understand the General Principles Before Viewing Reports

• Viewing reports works the same way across every Connector: go to the right Connector, click the Report tab, select a time/status filter, then monitor the metrics.
• The main differences are in the layout and the specific metrics shown for each Connector type. See the detailed report for each Connector type below:
  • Upload File Connector Report
  • Contact Form Connector Report
  • Web SDK Connector Report
  • Database Connector Report
  • API Connector Report

4.2. Open the Report and Set Filters

• Select the Connector you want to view the report for.
• Click Sync Report.
• Select the time filter to monitor, if needed.
• Check the summary metrics block at the top of the page for a quick read on sync status.

4.3. View the Sync Summary (Level 1)

• Track the metrics: total records, total processed records, and total sessions run.
• Compare metric changes across time periods to assess how stable your data pipeline is.
• For Connector-specific metrics, see that Connector’s detailed report.

4.4. View the Sync Session List (Level 2)

• Scroll down to the list of sync sessions that have run.
• Compare each session’s status to see whether it’s running, complete, or failed.
• Prioritize checking sessions with unusual progress or a large gap between Number of Processed Records and Number of Successfully Processed Records.

4.5. View Session Details (Level 3)

• Select a specific session for details.
• View detailed data by date and by synced entity for that session.
• Check checkpoint information of Snapshot sessions (if applicable).
• Narrow down the time period or data group where errors occurred.

4.6. Track the Report Update Cycle

• Sync refreshes every 10 minutes.
• Data audit runs every 1 hour.
• To investigate a data discrepancy, first narrow it down to the affected sync session, then open that session’s detail screen to check the data day by day.

5. Operational Rules & Use Cases

• If a Streaming process runs for multiple days, check the daily detailed report too — otherwise, a gap between recording time and processing time can make the data look wrong.
• If the Number of Processed Records increases but the Number of Successfully Processed Records doesn’t increase proportionally, review the log more closely to find the cause.
• In a Snapshot sync session, monitoring the checkpoint helps you see how far a session has progressed.

6. Frequently Asked Questions (FAQ)

• Q: How often does the report update?
  • A: The sync report refreshes every 10 minutes. Data audit runs every 1 hour.
• Q: If I don’t see any records in the report, what should I check first?
  • A: Check whether the Connector is turned on and whether a sync session ran during the filtered period; then check that session’s status in the sync session list.

7. Next Steps

See the troubleshooting guide to analyze error causes via logs and trace sync sessions: Monitor & Troubleshoot Sync Issues with Monitor Log